“We don’t often need service, but when problems do arise they are solved quickly.”
Tore Smerud, Daily Manager, Norena
We asked our Norwegian customer Norena some questions.
This is what Tore Smerud answered.
Manufacturer of various products
Which product do you manufacture?
Norena produces the following products:
Collapsible canoes
Winter tarpaulins for sail and motor boats
Upholstery mats for alpine facilities and nurseries/schools
Sled mats
Diving flags
Roller tarpaulins for all types of vehicles
Tents for the Armed Forces and the Intelligence Service
Outdoor scenes
Forsstrom understood Norena’s needs
Why did you decide to purchase Forsstrom machines?
You understood our wishes and needs, and made the machines the way we wanted them. There is a short distance in terms of service and help and no language problems. We liked both the appearance and the functionality of the machines.
Problems are solved quickly
Is there anything you are specifically satisfied with?
We don’t often need service, but when problems do arise they are solved quickly. Either by assisiting us on the phone or by visiting when the problems are more complex.
No corners cut
Have your Forsstrom machines surprised you in any way?
The machines are as shown, no surprises.
What you see is what you get
What is your experience with service and support after the delivery of your machines?
Very good. We enjoy buying machines from Swedes as we get what we ask and pay for.
Easy to work with
Is there anything else that you would like to share concerning your relationship with Forsstrom or about your Forsstrom machines?
We find you pleasant and welcoming.
Thank you for sharing, Norena and Tore Smerud and thank you for being our customer.